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The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT service management.

This ITIL® Service Operation covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. The course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL’s service lifecycle model, viewed as the “factory” of IT.

Finally through this course you will be prepared for the exam leading to the the ITIL Intermediate Certificate: Service Operation.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Service Operation will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Course Introduction
Course Organization 00:10:00
Course Conventions & Agenda 00:06:00
IT Service Lifecycle Service Operation
Introduction to Service Operation 00:09:00
Principles of Service Operation 00:24:00
Service Operation Summary 00:03:00
Service Operation Processes
Event Management 00:37:00
Incident Management 00:35:00
Request Fulfillment 00:22:00
Problem Management 00:28:00
Access Management 00:21:00
Operational Activities of Other Lifecycle Processes 00:11:00
Service Operation Processes Summary 00:04:00
Common Service Operation Activities
Common Activities 00:24:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:12:00
Technical Management Function 00:08:00
IT Operations Management 00:06:00
Application Management Function 00:15:00
Service Operation Functions Summary 00:04:00
Technical Considerations
Service Operation Organizational Structures 00:08:00
Roles & Responsibilities 00:17:00
Technology Considerations 00:12:00
Implementing Service Operation 00:14:00
Service Operation Considerations Summary 00:05:00
Workbooks
Workbooks – ITIL® Service Operation 00:00:00
Mock Exam
Mock Exam – ITIL® Service Operation 00:20:00
Final Exam
Final Exam – ITIL® Service Operation 00:20:00

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TAKE THIS COURSE
  • £470.00
  • 1 year
  • Course Certificate
  • Number of Units25
  • Number of Quizzes2
  • 6 hours, 17 minutes
493 STUDENTS ENROLLED

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We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
St. Pauls College, 83 Victoria Street, London, SW1H 0HW

020 3900 1809
info@stpaulscollege.co.uk

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