The ITIL® Practitioner was developed in collaboration with Practitioners worldwide to help organisations and individuals increase the value they obtain from using the ITIL® framework by offering additional practical guidance to adopt and adapt the framework to support the business. This course could be seen as the next step for ITIL® professionals who wish to know more about how to adopt and adapt the ITIL® principles within their organisation, and the business value of well-designed and delivered services. It is designed to provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.
- you will apply the guiding principles and concepts of ITIL
- You will Identify the basic requirements and principles of the ITIL practitionar certification
- Apply the principles of effective communication
- you will prepared to sit for the ITIL practitionar certification exam
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Practitioner will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|Introduction to ITIL Practitioner|
|ITSM & Continual Improvement|
|Selecting a Management System||00:11:00|
|Communication & Management Systems||00:14:00|
|Adopt, Adapt & Realize||00:15:00|
|Outside-in vs Inside-out Thinking||00:11:00|
|Defining a Service||00:05:00|
|Metrics & Measurement||00:06:00|
|Improvement, the Practitioner & CSI||00:10:00|
|Driving IT Service Management Summary||00:15:00|
|Principles & Themes|
|Principles & Themes in Practice||00:08:00|
|Principles & Themes Summary||00:03:00|
|Organizational Change Management (OCM)|
|Role & Impact of OCM on Improvement||00:07:00|
|OCM & Systems Thinking||00:06:00|
|Effective Communication to enable CSI|
|Value, Importance & Benefit of Good Communication||00:05:00|
|Principles of Communication||00:11:00|
|Role of Influence||00:07:00|
|Use Metrics & Measurement|
|CSFs, KPIs & Improvement||00:18:00|
|Analyze CSFs & KPIs in Context||00:09:00|
|Use Metrics & Measurement Summary||00:05:00|
|Design a Report||00:07:00|
|Goal Question Metric (GQM) Approach Introduction||00:08:00|
|CSI Approach Summary||00:05:00|
|Integrating CSI with ITIL & Beyond|
|CSI Approach for the ITIL Practitioner||00:07:00|
|CSI Approach in ITIL||00:25:00|
|CSI Approach, PRINCE2 & RESILIA||00:06:00|
|Integrating CSI with ITIL & Beyond Summary||00:03:00|
|Workbooks – ITIL® Practitioner||00:00:00|
|Order your Certificate||00:00:00|
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