The ITIL® Practitioner (Hide) was developed in collaboration with Practitioners worldwide to help organisations and individuals increase the value they obtain from using the ITIL® framework by offering additional practical guidance to adopt and adapt the framework to support the business. This course could be seen as the next step for ITIL® professionals who wish to know more about how to adopt and adapt the ITIL® principles within their organisation, and the business value of well-designed and delivered services. It is designed to provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.
Learning Outcomes:
- you will apply the guiding principles and concepts of ITIL
- You will Identify the basic requirements and principles of the ITIL practitionar certification
- Apply the principles of effective communication
- you will prepared to sit for the ITIL practitionar certification exam
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Practitioner (Hide) will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
Course Curriculum
| Introduction to ITIL Practitioner | |||
| Course Introduction | FREE | 00:14:00 | |
| ITSM & Continual Improvement | |||
| Learning Objectives | FREE | 00:06:00 | |
| Selecting a Management System | 00:11:00 | ||
| Systems Thinking | 00:13:00 | ||
| The 4Ps | 00:13:00 | ||
| Communication & Management Systems | 00:14:00 | ||
| Organizational Capabilities | 00:10:00 | ||
| Adopt, Adapt & Realize | 00:15:00 | ||
| Outside-in vs Inside-out Thinking | 00:11:00 | ||
| Defining a Service | 00:05:00 | ||
| Metrics & Measurement | 00:06:00 | ||
| Improvement, the Practitioner & CSI | 00:10:00 | ||
| Driving IT Service Management Summary | 00:15:00 | ||
| Checkpoint | 00:16:00 | ||
| Principles & Themes | |||
| Learning Objectives | 00:04:00 | ||
| Principles | 00:24:00 | ||
| Themes | 00:09:00 | ||
| Principles & Themes in Practice | 00:08:00 | ||
| Principles & Themes Summary | 00:03:00 | ||
| Checkpoint | 00:07:00 | ||
| Organizational Change Management (OCM) | |||
| Learning Objectives | 00:02:00 | ||
| Role & Impact of OCM on Improvement | 00:07:00 | ||
| OCM Activities | 00:16:00 | ||
| OCM & Systems Thinking | 00:06:00 | ||
| OCM Summary | 00:06:00 | ||
| Checkpoint | 00:10:00 | ||
| Effective Communication to enable CSI | |||
| Learning Objectives | 00:01:00 | ||
| Value, Importance & Benefit of Good Communication | 00:05:00 | ||
| Principles of Communication | 00:11:00 | ||
| Role of Influence | 00:07:00 | ||
| Communication Summary | 00:05:00 | ||
| Checkpoint | 00:09:00 | ||
| Use Metrics & Measurement | |||
| Learning Objectives | 00:02:00 | ||
| CSFs, KPIs & Improvement | 00:18:00 | ||
| Analyze CSFs & KPIs in Context | 00:09:00 | ||
| Assessments | 00:04:00 | ||
| Use Metrics & Measurement Summary | 00:05:00 | ||
| Design a Report | 00:07:00 | ||
| Checkpoint | 00:08:00 | ||
| CSI Approach | |||
| Learning Objectives | 00:02:00 | ||
| It Depends | 00:09:00 | ||
| Approach Deconstructed | 00:25:00 | ||
| Goal Question Metric (GQM) Approach Introduction | 00:08:00 | ||
| CSI Approach Summary | 00:05:00 | ||
| Checkpoint | 00:07:00 | ||
| Integrating CSI with ITIL & Beyond | |||
| Learning Objectives | 00:01:00 | ||
| CSI Approach for the ITIL Practitioner | 00:07:00 | ||
| CSI Approach in ITIL | 00:25:00 | ||
| CSI Approach, PRINCE2 & RESILIA | 00:06:00 | ||
| Integrating CSI with ITIL & Beyond Summary | 00:03:00 | ||
| Checkpoint | 00:06:00 | ||
| Workbooks | |||
| Workbooks – ITIL® Practitioner | 00:00:00 | ||
| Course Certification | |||
| Order your Certificate | 00:00:00 | ||
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