Name: ITIL® Practitioner (Hide)
Price: 320 GBP
Rating: 4.9 (8 reviews)

The ITIL® Practitioner (Hide) was developed in collaboration with Practitioners worldwide to help organisations and individuals increase the value they obtain from using the ITIL® framework by offering additional practical guidance to adopt and adapt the framework to support the business. This course could be seen as the next step for ITIL® professionals who wish to know more about how to adopt and adapt the ITIL® principles within their organisation, and the business value of well-designed and delivered services. It is designed to provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.

Learning Outcomes:

you will apply the guiding principles and concepts of ITIL
You will Identify the basic requirements and principles of the ITIL practitionar certification
Apply the principles of effective communication
you will prepared to sit for the ITIL practitionar certification exam

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Practitioner (Hide) will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Introduction to ITIL Practitioner
	Course Introduction	FREE	00:14:00
ITSM & Continual Improvement
	Learning Objectives	FREE	00:06:00
	Selecting a Management System		00:11:00
	Systems Thinking		00:13:00
	The 4Ps		00:13:00
	Communication & Management Systems		00:14:00
	Organizational Capabilities		00:10:00
	Adopt, Adapt & Realize		00:15:00
	Outside-in vs Inside-out Thinking		00:11:00
	Defining a Service		00:05:00
	Metrics & Measurement		00:06:00
	Improvement, the Practitioner & CSI		00:10:00
	Driving IT Service Management Summary		00:15:00
	Checkpoint		00:16:00
Principles & Themes
	Learning Objectives		00:04:00
	Principles		00:24:00
	Themes		00:09:00
	Principles & Themes in Practice		00:08:00
	Principles & Themes Summary		00:03:00
	Checkpoint		00:07:00
Organizational Change Management (OCM)
	Learning Objectives		00:02:00
	Role & Impact of OCM on Improvement		00:07:00
	OCM Activities		00:16:00
	OCM & Systems Thinking		00:06:00
	OCM Summary		00:06:00
	Checkpoint		00:10:00
Effective Communication to enable CSI
	Learning Objectives		00:01:00
	Value, Importance & Benefit of Good Communication		00:05:00
	Principles of Communication		00:11:00
	Role of Influence		00:07:00
	Communication Summary		00:05:00
	Checkpoint		00:09:00
Use Metrics & Measurement
	Learning Objectives		00:02:00
	CSFs, KPIs & Improvement		00:18:00
	Analyze CSFs & KPIs in Context		00:09:00
	Assessments		00:04:00
	Use Metrics & Measurement Summary		00:05:00
	Design a Report		00:07:00
	Checkpoint		00:08:00
CSI Approach
	Learning Objectives		00:02:00
	It Depends		00:09:00
	Approach Deconstructed		00:25:00
	Goal Question Metric (GQM) Approach Introduction		00:08:00
	CSI Approach Summary		00:05:00
	Checkpoint		00:07:00
Integrating CSI with ITIL & Beyond
	Learning Objectives		00:01:00
	CSI Approach for the ITIL Practitioner		00:07:00
	CSI Approach in ITIL		00:25:00
	CSI Approach, PRINCE2 & RESILIA		00:06:00
	Integrating CSI with ITIL & Beyond Summary		00:03:00
	Checkpoint		00:06:00
Workbooks
	Workbooks – ITIL® Practitioner		00:00:00
Course Certification
	Order your Certificate		00:00:00