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The ITIL® Practitioner was developed in collaboration with Practitioners worldwide to help organisations and individuals increase the value they obtain from using the ITIL® framework by offering additional practical guidance to adopt and adapt the framework to support the business. This course could be seen as the next step for ITIL® professionals who wish to know more about how to adopt and adapt the ITIL® principles within their organisation, and the business value of well-designed and delivered services. It is designed to  provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.

Learning Outcomes:

  • you will apply the guiding principles and concepts of ITIL
  • You will Identify the basic requirements and principles of the ITIL practitionar certification
  • Apply the principles of effective communication
  • you will prepared to sit for the ITIL practitionar certification exam

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Practitioner will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Introduction to ITIL Practitioner
Course Introduction FREE 00:14:00
ITSM & Continual Improvement
Learning Objectives 00:06:00
Selecting a Management System 00:11:00
Systems Thinking 00:13:00
The 4Ps 00:13:00
Communication & Management Systems 00:14:00
Organizational Capabilities 00:10:00
Adopt, Adapt & Realize 00:15:00
Outside-in vs Inside-out Thinking  00:11:00
Defining a Service 00:05:00
Metrics & Measurement 00:06:00
Improvement, the Practitioner & CSI 00:10:00
Driving IT Service Management Summary  00:15:00
Checkpoint  00:16:00
Principles & Themes
Learning Objectives 00:04:00
Principles 00:24:00
Themes 00:09:00
Principles & Themes in Practice  00:08:00
Principles & Themes Summary 00:03:00
Checkpoint 00:07:00
Organizational Change Management (OCM)
Learning Objectives 00:02:00
Role & Impact of OCM on Improvement 00:07:00
OCM Activities 00:16:00
OCM & Systems Thinking  00:06:00
OCM Summary 00:06:00
Checkpoint 00:10:00
Effective Communication to enable CSI
Learning Objectives 00:01:00
Value, Importance & Benefit of Good Communication 00:05:00
Principles of Communication 00:11:00
Role of Influence 00:07:00
Communication Summary 00:05:00
Checkpoint 00:09:00
Use Metrics & Measurement
Learning Objectives 00:02:00
CSFs, KPIs & Improvement 00:18:00
Analyze CSFs & KPIs in Context 00:09:00
Assessments 00:04:00
 Use Metrics & Measurement Summary  00:05:00
Design a Report 00:07:00
 Checkpoint 00:08:00
CSI Approach
Learning Objectives 00:02:00
It Depends 00:09:00
Approach Deconstructed 00:25:00
Goal Question Metric (GQM) Approach Introduction 00:08:00
CSI Approach Summary 00:05:00
Checkpoint 00:07:00
Integrating CSI with ITIL & Beyond
Learning Objectives 00:01:00
CSI Approach for the ITIL Practitioner 00:07:00
CSI Approach in ITIL  00:25:00
CSI Approach, PRINCE2 & RESILIA  00:06:00
Integrating CSI with ITIL & Beyond Summary  00:03:00
Checkpoint 00:06:00
Workbooks
Workbooks – ITIL® Practitioner 00:00:00
Course Certification
Order your Certificate 00:00:00

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TAKE THIS COURSE
  • £470.00 £20.00
  • 1 year
  • Course Certificate
  • Number of Units53
  • Number of Quizzes0
  • 7 hours, 36 minutes
529 STUDENTS ENROLLED

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ABOUT

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
St. Pauls College, 83 Victoria Street, London, SW1H 0HW

020 3900 1809
info@stpaulscollege.co.uk

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