ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. This ITIL® Orientation covers the concepts of ITIL Orientation. With this course you will learn about the ITIL’s lifecycle approach to IT service management. The course is designed to introduce you with the fundamentals of IT Service Management as described in the IT Infrastructure Library and will help you to get prepared for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
- you will apply the guiding principles and concepts of ITIL
- You will Identify the basic requirements and principles of the ITIL orientation certification.
- Apply the principles of effective communication.
- you will prepared to sit for the ITIL orientation certification exam.
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Orientation will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|ITIL’s Lifecycle Approach to IT Service Management|
|Introduction to IT Service Management – The Continual Improvement of IT Services||FREE||00:27:00|
|Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services||00:10:00|
|Service Strategy – Service Value Planned||00:26:00|
|Service Design – Service Value Modeled||00:24:00|
|Service Transition – Service Value Implemented||00:14:00|
|Service Operation – Service Value Delivered & Supported||00:14:00|
|Continual Service Improvement – Sustaining Service Value||00:26:00|
|ITIL Orientation Summary||00:05:00|
|Workbooks – ITIL® Orientation – Video Training Course||00:00:00|
|Mock Exam -ITIL® Orientation||00:20:00|
|Final Exam – ITIL® Orientation||00:20:00|
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