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ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. This ITIL® Orientation covers the concepts of ITIL Orientation. With this course you will learn about the ITIL’s lifecycle approach to IT service management. The course is designed to introduce you with the fundamentals of IT Service Management as described in the IT Infrastructure Library and will help you to get prepared for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Learning Outcomes:

  • you will apply the guiding principles and concepts of ITIL
  • You will Identify the basic requirements and principles of the ITIL orientation certification.
  • Apply the principles of effective communication.
  • you will prepared to sit for the ITIL orientation certification exam.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Orientation will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

ITIL’s Lifecycle Approach to IT Service Management
Introduction to IT Service Management – The Continual Improvement of IT Services FREE 00:27:00
Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services 00:10:00
Service Strategy – Service Value Planned 00:26:00
Service Design – Service Value Modeled 00:24:00
Service Transition – Service Value Implemented 00:14:00
Service Operation – Service Value Delivered & Supported 00:14:00
Continual Service Improvement – Sustaining Service Value 00:26:00
ITIL Orientation Summary 00:05:00
Workbooks
Workbooks – ITIL® Orientation – Video Training Course 00:00:00
Mock Exam
Mock Exam -ITIL® Orientation 00:20:00
Final Exam
Final Exam – ITIL® Orientation 00:20:00

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TAKE THIS COURSE
  • £470.00
  • 1 year
  • Course Certificate
  • Number of Units9
  • Number of Quizzes2
  • 3 hours, 6 minutes
493 STUDENTS ENROLLED

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ABOUT

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
St. Pauls College, 83 Victoria Street, London, SW1H 0HW

020 3900 1809
info@stpaulscollege.co.uk

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