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ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. This ITIL® Foundation (Hide) is designed to help individuals prepare for the ITIL® Foundations Certification examination. This course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.

Learning Outcomes:

  • You will get an understanding of general overview, basic knowledge and understanding of ITIL® Foundation
  • Important principles for improving IT operations
  • How to align with business, control costs, and improve IT service quality
  • You will be prepared to take ITIL® foundation exam upon completion of the course

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Foundation (Hide) will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Course Introduction
Course Organization FREE 00:10:00
Course Conventions 00:06:00
Introduction to ITSM
ITSM as a Practice 00:31:00
ITSM Lifecycle 00:14:00
ITSM Summary 00:10:00
Continual Service Improvement
CSI Introduction 00:23:00
Step Improvement Process 00:09:00
CSI Summary 00:06:00
Service Operation
Introduction to Service Operation 00:23:00
Service Operation Processes 01:01:00
Service Operation Functions 00:19:00
Service Operation Summary 00:12:00
Service Transition
Introduction to Service Transition 00:14:00
Service Transition Processes 00:56:00
Summary of Service Transition 00:10:00
Service Design
Service Design Introduction 00:12:00
Service Design Processes 01:20:00
Service Design Summary 00:10:00
Service Strategy
Service Strategy Introduction 00:30:00
Service Strategy Activities 00:20:00
Service Strategy Summary 00:12:00
Workbooks
Workbooks – ITIL® Foundation 00:00:00
Mock Exam
Mock Exam – ITIL® Foundation 00:20:00
Final Exam
Final Exam -ITIL® Foundation 00:20:00

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TAKE THIS COURSE
  • £320.00
  • 1 year
  • Course Certificate
  • Number of Units22
  • Number of Quizzes2
  • 8 hours, 28 minutes
16 STUDENTS ENROLLED

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