ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. This ITIL® Foundation is designed to help individuals prepare for the ITIL® Foundations Certification examination. This course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
- You will get an understanding of general overview, basic knowledge and understanding of ITIL® Foundation
- Important principles for improving IT operations
- How to align with business, control costs, and improve IT service quality
- You will be prepared to take ITIL® foundation exam upon completion of the course
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Foundation will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|Introduction to ITSM|
|ITSM as a Practice||00:31:00|
|Continual Service Improvement|
|Step Improvement Process||00:09:00|
|Introduction to Service Operation||00:23:00|
|Service Operation Processes||01:01:00|
|Service Operation Functions||00:19:00|
|Service Operation Summary||00:12:00|
|Introduction to Service Transition||00:14:00|
|Service Transition Processes||00:56:00|
|Summary of Service Transition||00:10:00|
|Service Design Introduction||00:12:00|
|Service Design Processes||01:20:00|
|Service Design Summary||00:10:00|
|Service Strategy Introduction||00:30:00|
|Service Strategy Activities||00:20:00|
|Service Strategy Summary||00:12:00|
|Workbooks – ITIL® Foundation||00:00:00|
|Mock Exam – ITIL® Foundation||00:20:00|
|Final Exam -ITIL® Foundation||00:20:00|
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