• No products in the basket.


Take part in the complete Call Center Training program, which is intended to provide you the skills you need to succeed in this fast-paced sector. Learn the essential characteristics of a skilled Call Center Agent and develop effective communication tactics. Learn how to establish excellent Agent-Customer connections and enhance your phone manners. Improve your communication abilities, including scripts and bargaining methods. Master skills for dealing with demanding clients to handle difficult situations with grace.

Investigate Call Center Metrics and Benchmarking to ensure peak performance. Keep up to date on the newest Call Center Technology and Trends. This course provides a comprehensive training experience that will prepare you to flourish in the field of contact center operations and customer service.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.


Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.


There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.

Course Curriculum

Module 01: Introduction to Call Centre
Introduction to Call Centre 00:14:00
Module 02: Traits of a Call Centre Agent
Traits of a Call Centre Agent 00:13:00
Module 03; Agent and Customer Relationship
Agent and Customer Relationship 00:15:00
Module 04; Telephone Etiquettes
Telephone Etiquettes 00:10:00
Module 05: Communication Skills
Communication Skills 00:13:00
Module 06: Scripts and Negotiation Techniques
Scripts and Negotiation Techniques 00:13:00
Module 07; Managing Difficult Customers
Managing Difficult Customers 00:09:00
Module 08: Call Centre Metrics and Benchmarking
Call Centre Metrics and Benchmarking 00:16:00
Module 09: Call Centre Technology and Trends
Call Centre Technology and Trends 00:14:00

Course Reviews


0 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

  • £24.99
  • 1 year
  • Course Certificate
  • Number of Units9
  • Number of Quizzes0
  • 1 hour, 57 minutes