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Excellent customer service is one of the secrets to a company’s success. The Customer Service Skills Diploma course helps you to take your existing customer service skills to the next level so that you can enhance the reputation of your company and able to hold the attention of the customers for the long run and able to attract new customers.

Throughout the course, you will explore various customer service skills. The course starts by explaining the dominating principles of customer service. After that, you will learn the essential skills in customer service such as patience, attentiveness, time management, excellent communication skill, the ability to use positive language, etc. The course also guides you on how to handle the difficult customers. Additionally, the course teaches you how to lead the customer service team and how to improve your leadership abilities. The concepts and practice of team building, the strategies of gaining back the lost customer, the essential telephone etiquette, negotiation skill, workplace safety, stress management, social intelligence, etc. will be covered in the course.

Shortly, the course covers the strategies of providing attractive customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development, and more.

Having completed the course, you will be able to develop many customer service skills and ability to implement the skill in the real world.

Method of Assessment:

Upon conclusion of the course, there’s an online multiple-choice quiz assessment, which will determine whether you have passed the course. The test is marked immediately and results are published instantly (60% pass mark).


Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.


There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.

Course Curriculum

Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Mock Exam
Mock Exam- Customer Service Skills Diploma 00:20:00
Final Exam
Final Exam- Customer Service Skills Diploma 00:20:00

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  • £24.99
  • 1 year
  • Course Certificate
  • Number of Units7
  • Number of Quizzes2
  • 1 hour, 51 minutes