Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using the St. Pauls College website or any sub-site (“the website”, “the site”) operated by St. Pauls College (“us”, “we”, or “our”). This Agreement sets out the legally binding terms and conditions for your use of our website.
By accessing or using the St. Pauls College website in any way, including, but not limited to, visiting or browsing the website or contributing content or other materials to the website, you agree to be bound by these terms and conditions.
The website and its original content, features and functionality are owned by St. Pauls College and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Please visit our Intellectual Property Rights statement.
We may terminate your access to the website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature shall survive termination, including, without limitation, ownership provisions, warranty, disclaimers, indemnity and limitations of liability.
By clicking ‘Accept’, you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) or by speaking to a St. Pauls College representative, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order.
This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of United Kingdom, without giving effect to any principles of conflicts of law.
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
If you have any questions about this Agreement, please contact us.
User ID and password
You were given a username and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your user name and password. You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your username and password if we believe that they are no longer secure.
We will never email you or ask you on the phone for your password. If anyone asks you for your password you must tell your tutor or advisor.
We will provide you with access to your course once you have enrolled and completed payment. You will need to log on using your user name and password to use the course.
We endeavour to provide you with your chosen training and any supporting materials such as software, peripherals or text book to arrive within 5 working days or placing an order with a maximum of 28 days from the dispatch date, St. Pauls College will not accept any claim from the delay of such materials due to circumstances beyond its control until the 28 day period has expired, at which point at the absolute discretion of St. Pauls College will compensation be considered up to a maximum of the course cost. Please note: should your voucher code expire, it can be reactivated for a small admin fee.
St. Pauls College refund policy is as described and is available to view by clicking on the Cancellations and Refund Policy.
Access to Website, Server and Course Improvement
As we are continually improving and upgrading our courses and security there may be an occasion where you will be unable to access your course. Please be assured that this time will be kept to a minimum and is in the interest of our learners. We strive to supply our students with the latest, up to date courses that are in demand today.
However as we supply many training courses in the world’s fastest changing industry today, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional interactive training course that will meet our high standards.
A course becoming ‘out of date’ can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of St. Pauls College and hence we cannot accept any responsibility for any previously purchased course becoming invalid for certification purposes. Moreover it is to be noted that a portion of St. Pauls College courses are supplied by third parties. While we cannot guarantee that third party companies will always remain solvent, we carefully scrutinize our suppliers before adding their courses to our catalogues. In case a third party supplier cease to offer courses for any reason, St. Pauls College will use their best endeavours to replace students courses on a like for like basis free of charge.
CANCELLATIONS AND REFUND POLICY
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called as a “Cancellation Period”.
Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done by contacting us.
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
All external exam vouchers must be used within 6 months of purchase.
Although St. Pauls College strive to offer the best prices, on occasion, as some courses are externally sourced, our prices may be above that of our suppliers. If you have purchased one of our courses and subsequently found it cheaper elsewhere, this reason alone, you will not be eligible for a refund.
Before you purchase a course from us, it is your responsibility to ensure that the course is right for you. Our website displays relevant information on all the courses and moreover for some courses even demos are available. However, it is to be noted that by not having access to a demo, will not give rights for cancellation.
The detailed course information is designed to reduce the risk of you making the wrong choice. Read the course description and technical requirements. Access the sample course (where available) to check that the course will run on your PC and that you are comfortable with the depth and style of the course.
You can call one of our training advisors to discuss courses and confirm the details you have seen on the website to make an informed decision on which course suits your personal requirements.
Do note that as some of the courses are sourced by us, you will be required to respond to communication from our suppliers in order to gain access to the course(s) you have purchased. Furthermore, please note that usually St. Pauls College can support any course access or user issues, however in the rare instances, we may need to contact our third-party developers on your behalf and this may take up to 7 to 10 workings days to gain a solution.
About ‘Deposit’ you should be aware that a deposit is a part-payment for the service (course in our case). When you pay a deposit, it shows that you intend to buy a course and wish to enter into a contract with us. Please remember that deposits are non-refundable in nature unless statutory rights are applicable whereby we are satisfied that it meets all the necessary requirements for it.
How long will it take to process my refund?
Please allow 5 working days for refund to be processed.
Exams and Certificates
Exam vouchers will be provided on your request for exam booking. All exam vouchers have an expiry date and is set from the date of purchase. Please refer to the website before making purchase and in case of further doubts, kindly speak to one our training advisers by calling one of our company numbers. External exams are at extra cost to student as they are a chargeable event outside St. Pauls College and so their costs are beyond our control.
Course completion certificates are e-mailed on request at a nominal cost.
It is the delegates responsibility to ensure they meet the course & exam pre-requisites prior to booking or the taking the exam, if you are unsure please contact our customer service team who will be happy to assist.
Security and Credit / Debit Cards
We use all of the standard security measures to guard your personal data. Credit / debit card numbers are not stored on to any of our system. For security reasons, we will never re-display entire card numbers in a readable form and all of the card transactions will be handled by our secure server. We do not offer non-secure transactions. We use secure methods to process the payments via card and on a regular basis monitor the performance of this process. Each time you make a card transaction, you will be sent confirmation of payment via e-mail.