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Learn to hone your communication skills, your ability to persuade, and techniques to personalize each sales call. This Telemarketing Sales Advisor Training will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. The course covers the basic and advanced topics in Contact Center Management that enable increase awareness and knowledge of the latest development of Contact Center Telemarketing in terms of technology as well as management concept. Learn how to create rapport within seconds, How to close down conversations effectively when required and also how to create a YES client. You will learn how to effectively approach a marketing telephone call and be able to build trust and loyalty from new or existing customers.

Method of Assessment:

Upon conclusion of the course, there’s an online multiple-choice quiz assessment, which will determine whether you have passed the course. The test is marked immediately and results are published instantly (60% pass mark).


Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.


There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.

Course Curriculum

Course Overview FREE 00:15:00
Verbal Communication FREE 00:30:00
To Serve and Delight 00:15:00
Exceptional Things about Telephone Sales 00:30:00
It’s More Than Just a Phase 00:30:00
Communication Essentials 01:00:00
Developing Your Script 00:45:00
Pre-Call Planning 00:15:00
Phone Tag and Call Backs 00:15:00
Following Up 00:15:00
Closing the Sale 00:15:00
Mock Exam
Mock Exam- Telemarketing Sales Advisor Training 00:20:00
Final Exam
Final Exam- Telemarketing Sales Advisor Training 00:20:00

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  • £24.99
  • 1 year
  • Course Certificate
  • Number of Units11
  • Number of Quizzes2
  • 5 hours, 25 minutes