Name: Office Admin and Receptionist Diploma Level 3
Price: 24.99 GBP
Rating: 5 (1 reviews)

Do you want to establish your career as an office admin or receptionist? Nowadays, it is very lucrative as a competitive job. If you want to become an ideal candidate and kick-start your career in this relevant field, take a look at our Office Admin and Receptionist Diploma Level 3 course.

The course will help youbecome an efficient receptionist as well as an administrator,improving your skill, ideas, and confidence. It will also enable you to learn a broad range of skills that may contribute to promotion.

The course will also create a lot of opportunities to work on your strengthsandto eradicate your weakness. At the end of the course, you will learn how to act, deliver your ideas, and co-operate with your colleagues.

Method of Assessment:

Upon conclusion of the course, there’s an online multiple-choice quiz assessment, which will determine whether you have passed the course. The test is marked immediately and results are published instantly (60% pass mark).

Certification:

Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.

Requirements

There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.

Course Curriculum

Admin Support
	Module One – Getting Started	00:30:00
	Module Two – Getting Organized (I)	01:00:00
	Module Three – Getting Organized (II)	01:00:00
	Module Four – Managing Time	01:00:00
	Module Five – Getting It All Done On Time	01:00:00
	Module Six – Special Tasks	01:00:00
	Module Seven – Verbal Communication Skills	01:00:00
	Module Eight – Non-Verbal Communication Skills	01:00:00
	Module Nine – Empowering Yourself	01:00:00
	Module Ten – The Team of Two	01:00:00
	Module Eleven – Taking Care of Yourself	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Administrative Management
	Module One – Getting Started	00:30:00
	Module Two – Why Your Office Needs Administrative Procedures	01:00:00
	Module Three – Gathering the Right Tools	01:00:00
	Module Four – Identifying Procedures to Include	01:00:00
	Module Five – Top Five Procedures to Record	01:00:00
	Module Six – What to Include in Your Binder (I)	01:00:00
	Module Seven – What to Include in Your Binder (II)	01:00:00
	Module Eight – Organizing Your Binder	01:00:00
	Module Nine – What Not to Include in the Procedure Guide	01:00:00
	Module Ten – Share Office Procedure Guide	01:00:00
	Module Eleven – Successfully Executing the Guide	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Organisational Skills
	Module One – Getting Started	00:30:00
	Module Two – Remove the Clutter	01:00:00
	Module Three – Prioritize	01:00:00
	Module Four – Scheduling Your Time	01:00:00
	Module Five – To Do Lists	01:00:00
	Module Six – Paper and Paperless Storage	01:00:00
	Module Seven – Organization in Your Work Area	01:00:00
	Module Eight – Tools to Fight Procrastination	01:00:00
	Module Nine – Organizing Your Inbox	01:00:00
	Module Ten – Avoid the Causes of Disorganization	01:00:00
	Module Eleven – Discipline is the Key to Stay Organized	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Organisational Skills Course for Administrator- Activities	00:00:00
Receptionist
	Receptionist	00:30:00
	Importance of Receptionist	00:15:00
	Different Types of Receptionist & Roles	01:00:00
	Communication Skills for Receptionist	01:00:00
	Telephone Skills	01:00:00
	Listening Skills	01:00:00
	Taking Messages	00:30:00
	Presenting & Appearance	00:30:00
	Reservation Procedure	00:15:00
	Confidentiality Checklist	00:15:00
	Being Organized as Receptionist	00:15:00
	Becoming a Successful Receptionist	00:15:00
Customer Relations & Dealings
	Module One – Getting Started	00:30:00
	Module Two – The Right Attitude Starts with You	01:00:00
	Module Three – Stress Management (Internal Stressors)	01:00:00
	Module Four – Stress Management (External Stressors)	00:30:00
	Module Five – Transactional Analysis	01:00:00
	Module Six – Why are Some Customers Difficult	01:00:00
	Module Seven – Dealing with the Customer Over the Phone	01:00:00
	Module Eight – Dealing with the Customer In Person	01:00:00
	Module Nine – Sensitivity in Dealing with Customers	01:00:00
	Module Ten – Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven – Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Professional Telephone Receptionist Skills
	Module One – Getting Started	00:30:00
	Module Two – Core Skills Required	01:00:00
	Module Three – Self-Management (I)	01:00:00
	Module Four – Self-Management (II)	01:00:00
	Module Five – Time Management (I)	01:00:00
	Module Six – Time Management (II)	01:00:00
	Module Seven – Organizing and Planning (I)	01:00:00
	Module Eight – Organizing and Planning (II)	01:00:00
	Module Nine – Communication (I)	01:00:00
	Module Ten – Communication (II)	01:00:00
	Module Eleven – Additional Challenges	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Professional Telephone Receptionist Course- Activities	00:00:00
Recommended Reading
	Recommended Reading : Office Admin and Receptionist Diploma Level 3	00:00:00
Mock Exam
	Mock Exam- Office Admin and Receptionist Diploma Level 3	00:30:00
Final Exam
	Final Exam- Office Admin and Receptionist Diploma Level 3	00:30:00