From handling phone calls to managing events, the job of a secretary comes with a wide range of roles and responsibilities. Therefore, without adequate knowledge and expertise, this job can be pretty overwhelming. If you aspire to start your career as a secretary or a PA, you must arm yourself with the right skills to carry out the workload. And this Level 2 Certificate in Secretarial and Personal Assistant Training course can assist you in that regard.
This Level 2 Certificate in Secretarial and Personal Assistant Training course will introduce you to the duties of a PA through some easy-to-follow modules. You will learn the skills required for effective administrative management. This course will assist you in improving your communication, negotiation, influencing skills etc. The course will provide you with detailed lessons on meeting and time management. You will get the opportunity to develop your competence in Microsoft Word and PowerPoint.
After successfully completing this valuable Level 2 Certificate in Secretarial and Personal Assistant Training course, you will receive a certificate of achievement accredited by CPD and IAP. This certificate will add significant value to your resume and elevate your employability. So, if you want to establish a promising career, enrol now!
Method of Assessment:
Upon conclusion of the course, there’s an online multiple-choice quiz assessment, which will determine whether you have passed the course. The test is marked immediately and results are published instantly (60% pass mark).
Certification:
Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.
Requirements
There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.
Course Curriculum
| Administrative Management skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Secretarial Interpersonal Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Verbal Communication Skills | 01:00:00 | ||
| Module Three – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Four – Making Small Talk and Moving Beyond | 01:00:00 | ||
| Module Five – Moving the Conversation Along | 01:00:00 | ||
| Module Six – Remembering Names | 01:00:00 | ||
| Module Seven – Influencing Skills | 01:00:00 | ||
| Module Eight – Bringing People to Your Side | 01:00:00 | ||
| Module Nine – Sharing Your Opinion | 01:00:00 | ||
| Module Ten – Negotiation Basics | 01:00:00 | ||
| Module Eleven – Making an Impact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Developing Interpersonal Skills Course- Activities | 00:00:00 | ||
| Personal Assistant | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Working with Your Manager | 01:00:00 | ||
| Module Three – Administrative Soft Skills | 01:00:00 | ||
| Module Four – Effective Time Management | 01:00:00 | ||
| Module Five – Meeting Management | 01:00:00 | ||
| Module Six – Tools of the Trade (I) | 01:00:00 | ||
| Module Seven – Tools of the Trade (II) | 01:00:00 | ||
| Module Eight – Being an Effective Gatekeeper | 01:00:00 | ||
| Module Nine – Organizational Skills | 01:00:00 | ||
| Module Ten – Confidentiality Guidelines | 01:00:00 | ||
| Module Eleven – Special Tasks | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrator and Executive PA Course- Activities | 00:00:00 | ||
| Computer Literacy | |||
| Module 01: Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Module 02: Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Module 03: Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Recommended Reading | |||
| Recommended Reading : Level 2 Certificate in Secretarial and Personal Assistant Training | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Level 2 Certificate in Secretarial and Personal Assistant Training | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Level 2 Certificate in Secretarial and Personal Assistant Training | 00:30:00 | ||
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Totally satisfied with the course and i am more confident on my job after doing this course.
I am currently a secretary, but I was advised to enhance my skills. After taking this course, my boss immediately noticed that I improved well. And since I was provided with certification from this site, I now have the potential to have an increase or even a promotion.