The Service Transition (ST) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.
The ITIL® Service Transition designed to teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication, but it does not provide the full detail of each supporting process.
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Service Transition will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|Course Conventions & Agenda||00:07:00|
|Introduction to Service Transition||00:14:00|
|Principles of Service Transition||00:15:00|
|Service Transition Summary||00:04:00|
|Service Transition Processes|
|Planning & Support||00:29:00|
|Service Asset & Configuration Management||00:38:00|
|Release & Deployment Management||00:33:00|
|Service Validation & Testing||00:26:00|
|Common Service Transition Activities|
|Common Activities Summary||00:03:00|
|Structure, Technology & Implementation|
|Organizing Service Transition||00:26:00|
|Implementing Service Transition||00:22:00|
|Structure, Technology & Implementation Summary||00:05:00|
|Workbooks – ITIL® Service Transition||00:00:00|
|Mock Exam – ITIL® Service Transition||00:20:00|
|Final Exam – ITIL® Service Transition||00:20:00|
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