The ITIL® Service Strategy (Hide) forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification.  It will give you a deep level of understanding of Service Strategy processes and roles.

You will learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. You will be able to conduct strategic assessments and understand how to manage demand for IT Services. This course will enable you with foundation-level knowledge of IT service management to apply good practice in processes pertaining to the service strategy lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

Certification:

Enhance your profile with a CPD-accredited certificate, available for an additional cost after course completion.