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The ITIL® Service Strategy forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification.  It will give you a deep level of understanding of Service Strategy processes and roles.

You will learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. You will be able to conduct strategic assessments and understand how to manage demand for IT Services. This course will enable you with foundation-level knowledge of IT service management to apply good practice in processes pertaining to the service strategy lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Service Strategy will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Course Introduction
Course Organization FREE 00:06:00
Course Conventions & Agenda 00:07:00
Service Strategy
Introduction to Service Strategy 00:32:00
Service Provider Types 00:11:00
Service Structures 00:05:00
The 4-Ps of Strategy 00:09:00
Services & Strategy Summary 00:03:00
Services & Strategy
Defining Services & Market Spaces 00:21:00
Service Strategy Across the Lifecycle 00:28:00
Services & Strategy Summary 00:03:00
Service Strategy Processes
Strategy Management for IT Services Introduction 00:41:00
Service Portfolio Management 00:28:00
Financial Management 00:43:00
Demand Management 00:35:00
Business Relationship Management 00:25:00
Service Strategy Processes Summary 00:06:00
Organizing & Sourcing
Strategy & Governance 00:07:00
Strategy & Organization 00:24:00
Sourcing Strategy 00:10:00
Organization & Sourcing Summary 00:04:00
Implementation
Technology Considerations 00:07:00
Implementation 00:11:00
Challenges, Risks & CSFs 00:06:00
Implementation Summary 00:04:00
Workbooks
Workbooks – ITIL® Service Strategy 00:00:00
Mock Exam
Mock Exam – ITIL® Service Strategy 00:20:00
Final Exam
Final Exam – ITIL® Service Strategy 00:20:00

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TAKE THIS COURSE
  • £470.00 £20.00
  • 1 year
  • Course Certificate
  • Number of Units25
  • Number of Quizzes2
  • 6 hours, 56 minutes
517 STUDENTS ENROLLED

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We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
St. Pauls College, 83 Victoria Street, London, SW1H 0HW

020 3900 1809
info@stpaulscollege.co.uk

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