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The ITIL® Service Offerings and Agreements forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give you a deep level of understanding of the service offerings and agreement processes across the service lifecycle. You will be able to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, you will be able to sit the ITIL Intermediate examination in Service Offerings and Agreement worth 4 credits.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Service Offerings and Agreements will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Course Introduction
Course Organization FREE 00:06:00
Course Conventions & Agenda 00:07:00
Service Offerings & Agreements
Introduction to Service Offerings & Agreements 00:08:00
Service Offerings & Agreements Principles 00:21:00
Service Offerings & Agreements Context 00:08:00
Service Offerings & Agreements Summary 00:04:00
SOA Processes
Service Portfolio Management 00:37:00
Service Catalog Management 00:28:00
Service Level Management 00:39:00
Demand Management 00:36:00
Supplier Management 00:29:00
Financial Management 00:50:00
Business Relationship Management 00:25:00
SOA Processes Summary 00:05:00
Organizing, Technology & Implementation
Organizing for SOA 00:19:00
SOA Technology & Implementation 00:17:00
Organizing, Technology & Implementation Summary 00:03:00
Workbooks
Workbooks – ITIL® Service Offerings and Agreements 00:00:00
Mock Exam
Mock Exam – ITIL® Service Offerings and Agreements 00:20:00
Final Exam
Final Exam – ITIL® Service Offerings and Agreements 00:20:00

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TAKE THIS COURSE
  • £470.00 £20.00
  • 1 year
  • Course Certificate
  • Number of Units18
  • Number of Quizzes2
  • 6 hours, 22 minutes
341 STUDENTS ENROLLED

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We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
St. Pauls College, 83 Victoria Street, London, SW1H 0HW

020 3900 1809
info@stpaulscollege.co.uk

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