The ITIL® Service Offerings and Agreements forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give you a deep level of understanding of the service offerings and agreement processes across the service lifecycle. You will be able to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, you will be able to sit the ITIL Intermediate examination in Service Offerings and Agreement worth 4 credits.
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Service Offerings and Agreements will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|Course Conventions & Agenda||00:07:00|
|Service Offerings & Agreements|
|Introduction to Service Offerings & Agreements||00:08:00|
|Service Offerings & Agreements Principles||00:21:00|
|Service Offerings & Agreements Context||00:08:00|
|Service Offerings & Agreements Summary||00:04:00|
|Service Portfolio Management||00:37:00|
|Service Catalog Management||00:28:00|
|Service Level Management||00:39:00|
|Business Relationship Management||00:25:00|
|SOA Processes Summary||00:05:00|
|Organizing, Technology & Implementation|
|Organizing for SOA||00:19:00|
|SOA Technology & Implementation||00:17:00|
|Organizing, Technology & Implementation Summary||00:03:00|
|Workbooks – ITIL® Service Offerings and Agreements||00:00:00|
|Mock Exam – ITIL® Service Offerings and Agreements||00:20:00|
|Final Exam – ITIL® Service Offerings and Agreements||00:20:00|
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