The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.
The ITIL® Service Design covers management and control of activities and techniques that are documented in the ITIL Service Design publication. It introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Service Design will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|Course Conventions & Agenda||00:05:00|
|Introduction to Service Design||00:18:00|
|Service Design Principles||00:35:00|
|Service Design Summary||00:03:00|
|Service Design Activities|
|Introduction to Design Activities||00:03:00|
|Aspects of Service Design||00:33:00|
|Subsequent Design Activities||00:06:00|
|Service Design Activities Summary||00:03:00|
|Service Design Processes|
|Service Catalog Management||00:23:00|
|Service Level Management||00:38:00|
|T Service Continuity Management||00:30:00|
|Information Security Management||00:31:00|
|Service Design Processes Summary||00:07:00|
|Technology, Organization & Implementation|
|Organizing for Service Design||00:24:00|
|Implementing Service Design||00:08:00|
|Technology, Organization & Implementation Summary||00:08:00|
|Workbooks – ITIL® Service Design||00:00:00|
|Order your Certificate||00:00:00|
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