Name: ITIL® Service Design (Hide)
Price: 320 GBP
Rating: 4.8 (9 reviews)

The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

The ITIL® Service Design (Hide) covers management and control of activities and techniques that are documented in the ITIL Service Design publication. It introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Service Design (Hide) will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Course Introduction
	Course Organization	FREE	00:09:00
	Course Conventions & Agenda		00:05:00
Service Design
	Introduction to Service Design		00:18:00
	Service Design Principles		00:35:00
	Service Design Summary		00:03:00
Service Design Activities
	Introduction to Design Activities		00:03:00
	Aspects of Service Design		00:33:00
	Subsequent Design Activities		00:06:00
	Service Design Activities Summary		00:03:00
Service Design Processes
	Design Coordination		00:36:00
	Service Catalog Management		00:23:00
	Service Level Management		00:38:00
	Availability Management		00:48:00
	Capacity Management		00:33:00
	T Service Continuity Management		00:30:00
	Information Security Management		00:31:00
	Supplier Management		00:27:00
	Service Design Processes Summary		00:07:00
Technology, Organization & Implementation
	Technology-Related Activities		00:27:00
	Organizing for Service Design		00:24:00
	Implementing Service Design		00:08:00
	Technology, Organization & Implementation Summary		00:08:00
Workbooks
	Workbooks – ITIL® Service Design		00:00:00
Course Certification
	Order your Certificate		00:00:00