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The ITIL® Managing Across the Lifecycle is designed to provide a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. The course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. At the end of the course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.

This course will also prepare you for the exam leading to the ITIL Certificate: Managing Across the Lifecycle. It is the final module leading to the “ITIL Expert” certification.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Managing Across the Lifecycle will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Course Introduction
Course Organization FREE 00:11:00
Course Conventions & Agenda 00:11:00
Introduction to Managing Across the Lifecycle
The Practice of Service Management 00:19:00
Service Value Across the Lifecycle 00:21:00
Other Key Concepts 00:22:00
Introduction to MaLC Summary 00:47:00
Stakeholder Management & Communication
Stakeholder Management 00:21:00
Stakeholder Communication 00:17:00
Stakeholder Management & Communication Summary 00:15:00
Process Integration
Process Integration Across the Lifecycle 00:26:00
Service Strategy 00:28:00
Service Design 00:37:00
Service Transition 00:41:00
Service Operation 00:29:00
Continual Service Improvement 00:07:00
Process Integration Summary 00:14:00
Managing Services Across the Lifecycle
Stakeholder Needs 00:18:00
Managing Cross-Lifecycle Processes 00:11:00
Implementing & Improving Services 00:15:00
Challenges, CSFs & Risks 00:27:00
Managing Services Across 00:16:00
Governance
Governance 00:25:00
Organizational Structure 00:32:00
Service Provider Types 00:15:00
Governance Summary 00:13:00
Measurement
Measuring 00:23:00
Measurement Frameworks 00:26:00
Measurement Summary 00:11:00
Implement & Improving
Implementing Service Management 00:13:00
Assessing Service Management 00:35:00
Improving Service Management 00:13:00
Key Considerations 00:30:00
Implementing & Improving Summary 00:17:00
Workbooks
Workbooks – ITIL® Managing Across the Lifecycle 00:00:00
Mock Exam
Final Exam

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TAKE THIS COURSE
  • £470.00 £20.00
  • 1 year
  • Course Certificate
  • Number of Units34
  • Number of Quizzes0
  • 11 hours, 46 minutes
487 STUDENTS ENROLLED

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We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
St. Pauls College, 83 Victoria Street, London, SW1H 0HW

020 3900 1809
info@stpaulscollege.co.uk

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