The ITIL® Managing Across the Lifecycle is designed to provide a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. The course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. At the end of the course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.
This course will also prepare you for the exam leading to the ITIL Certificate: Managing Across the Lifecycle. It is the final module leading to the “ITIL Expert” certification.
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Managing Across the Lifecycle will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|Course Conventions & Agenda||00:11:00|
|Introduction to Managing Across the Lifecycle|
|The Practice of Service Management||00:19:00|
|Service Value Across the Lifecycle||00:21:00|
|Other Key Concepts||00:22:00|
|Introduction to MaLC Summary||00:47:00|
|Stakeholder Management & Communication|
|Stakeholder Management & Communication Summary||00:15:00|
|Process Integration Across the Lifecycle||00:26:00|
|Continual Service Improvement||00:07:00|
|Process Integration Summary||00:14:00|
|Managing Services Across the Lifecycle|
|Managing Cross-Lifecycle Processes||00:11:00|
|Implementing & Improving Services||00:15:00|
|Challenges, CSFs & Risks||00:27:00|
|Managing Services Across||00:16:00|
|Service Provider Types||00:15:00|
|Implement & Improving|
|Implementing Service Management||00:13:00|
|Assessing Service Management||00:35:00|
|Improving Service Management||00:13:00|
|Implementing & Improving Summary||00:17:00|
|Workbooks – ITIL® Managing Across the Lifecycle||00:00:00|
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