This ITIL® Continual Service Improvement (Hide) focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors. The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle.
- You will get a deep level of understanding of CSI processes and roles.
- Understand the importance of CSI in the overall context of Service Management.
- Understand CSI Principles and Processes.
- Carry out common CSI activities.
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Continual Service Improvement (Hide) will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
|Course Conventions & Agenda||00:06:00|
|Continual Service Improvement|
|Introduction to CSI||00:10:00|
|Principles of CSI||00:30:00|
|7-Step Improvement Process|
|Step Improvement Introduction||00:08:00|
|7-Step Improvement Activities||00:13:00|
|7-Step Improvement Context||00:08:00|
|7-Step Improvement Process Summary||00:03:00|
|Reporting, Methods & Technology|
|Reporting & Measurement||00:24:00|
|CSI Methods & Techniques||00:22:00|
|Technology for CSI||00:12:00|
|Reporting, Methods & Technology Summary||00:03:00|
|CSI Organization & Implementation|
|Organizing for CSI||00:16:00|
|CSI Technology & Implementation Summary||00:05:00|
|Workbooks – ITIL® Continual Service Improvement||00:00:00|
|Mock Exam -ITIL® Continual Service Improvement||00:20:00|
|Final Exam – ITIL® Continual Service Improvement||00:20:00|
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