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This ITIL® Continual Service Improvement focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors. The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle.

Learning Outcomes:

  • You will get a deep level of understanding of CSI processes and roles.
  • Understand the importance of CSI in the overall context of Service Management.
  • Understand CSI Principles and Processes.
  • Carry out common CSI activities.

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

How is the course assessed?

Our ITIL® Continual Service Improvement will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.

However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.

Course Curriculum

Course Introduction
Course Organization FREE 00:07:00
Course Conventions & Agenda 00:06:00
Continual Service Improvement
Introduction to CSI 00:10:00
Principles of CSI 00:30:00
CSI Summary 00:06:00
7-Step Improvement Process
Step Improvement Introduction 00:08:00
7-Step Improvement Activities 00:13:00
Lifecycle Integration 00:14:00
7-Step Improvement Context 00:08:00
7-Step Improvement Process Summary 00:03:00
Reporting, Methods & Technology
Reporting & Measurement 00:24:00
CSI Methods & Techniques 00:22:00
Technology for CSI 00:12:00
Reporting, Methods & Technology Summary 00:03:00
CSI Organization & Implementation
Organizing for CSI 00:16:00
Implementing CSI 00:24:00
CSI Technology & Implementation Summary 00:05:00
Workbooks
Workbooks – ITIL® Continual Service Improvement 00:00:00
Mock Exam
Mock Exam -ITIL® Continual Service Improvement 00:20:00
Final Exam
Final Exam – ITIL® Continual Service Improvement 00:20:00

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TAKE THIS COURSE
  • £470.00 £20.00
  • 1 year
  • Course Certificate
  • Number of Units18
  • Number of Quizzes2
  • 4 hours, 11 minutes
499 STUDENTS ENROLLED

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ABOUT

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.
St. Pauls College, 83 Victoria Street, London, SW1H 0HW

020 3900 1809
info@stpaulscollege.co.uk

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