This Call Centre Agent Training is designed to teach you the core competencies required to deal with customers over the phone.  It teaches your agents how to make a lasting impression for your business (over the telephone). The course helps you keep your team on the path to success while maintaining an interactive learning environment that will make your agents proud. Learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. You will be able to pick up tricks, tips, and receive the necessary training to help you make a difference and increase your skill over the telephone. The course will encourage your agents to be more than just another telephone voice and they will strive to keep your customers loyal.